Regulation of Water and Sanitation Services: Getting Better Service to Poor People

Output-based aid (OBA) approaches to improving water and sanitation service can work in a variety of circumstances. Such OBA schemes require an understanding of the impact of existing regulatory arrangements have on water services to poor customers. The design of OBA schemes should therefore include an evaluation of the existing regulatory arrangement in order to identify what changes could potentially bemade in order to get better services to poor people.