Uruguay Road Rehabilitation and Maintenance PforR
The objective was to support the Uruguay's Ministry of Transport and Public Works to deliver on two items of the Program Action Plan (PAP) of the PforR loan road rehabilitation and maintenance loan: PAP action #8 on improving complaints and grievance handling mechanism and PAP action #9 on strengthening communication with civil society.
The Uruguay Road Rehabilitation and Maintenance Program is the first PforR operation in Latin America and the Caribbean. The World Bank’s PforR loan is for $66 million.
The deliverables were added to the GPOBA knowledge base and to be maintained by the World Bank and GPOBA to inform similar future operations. Uruguay’s Ministry of Transport and Public Works, the Government requested to amend the PforR design so that the PAP would not require a complaints and grievance handling mechanism. The E-Government and Knowledge Society Agency (AGESIC) was to consider using the deliverables for different systems/system components to promote citizen engagement.